TERMS AND CONDITIONS

Version: 1.0

Date: 2 June 2025

These Terms and Conditions form a binding legal agreement between you and Luckyzino LTD (“Luckyzino”, “we”, “us”, or “our”) and apply to your use of any of our Games or our Platform in any way, through any electronic device (web, mobile, tablet or any other device).

PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION ONLY AND FOR YOUR OWN LOSSES ONLY. YOU MAY NOT PROCEED AS A CLASS REPRESENTATIVE, MEMBER OR PART OF ANY PROPOSED CLASS, COLLECTIVE ACTION, MASS ARBITRATION, PRIVATE ATTORNEY GENERAL SUIT, QUI TAM ACTION OR ANY REPRESENTATIVE PROCEEDING, OR OTHERWISE SEEK TO RECOVER ON BEHALF OF OTHERS OR FOR THE BENEFIT OF OTHERS IN ANY TYPE OF CLAIM OR ACTION. ARBITRATION MEANS YOU WILL NOT BE ABLE TO SEEK DAMAGES IN COURT OR PRESENT YOUR CASE TO A JURY. SEE CLAUSE 23 FOR MORE INFORMATION.

You represent and warrant that you have the right, authority, and capacity to accept these Terms and Conditions and to abide by them, that you are of legal age and that you have fully read and understood the Terms and Conditions. You must read these Terms and Conditions carefully in their entirety.

By checking the box for acceptance during the registration process, or by accessing the Games or creating a Customer Account, or interacting with any feature of the Games – including, without limitation, by voluntarily pressing (tapping / clicking) buttons such as "Spin", "Play", "Collect", "Buy", "Accept", "Start", "Go", or similar – you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

These Terms and Conditions are inseparably linked to and incorporate our Sweepstakes Rules, Privacy Policy, Responsible Social Gameplay Policy and other game-specific or promotion-specific terms relevant to your Participation. If you do not agree with any provision of these Terms and Conditions or any other linked policy, rules or terms you may not install or use the Platform or play any Game. All of your activity on the Games or Platform and all of your transactions with us shall be subject to these Terms and Conditions.

THE GAMES AND PLATFORM DO NOT OFFER REAL MONEY GAMBLING, AND NO ACTUAL MONEY IS REQUIRED TO PLAY. THE GAMES AND PLATFORM ARE INTENDED FOR ENTERTAINMENT PURPOSES ONLY.

NO PURCHASE OR PAYMENT IS NECESSARY TO PARTICIPATE OR PLAY THE GAMES. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.

IF YOU LIVE IN ANY OF THE EXCLUDED TERRITORIES IDENTIFIED BELOW, DO NOT PROCEED ANY FURTHER AS YOU ARE NOT ELIGIBLE TO ACCESS OR USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, PLAY THE GAMES OR INTERACT WITH LUCKYZINO ANY OTHER WAY.

BY ACCEPTING THESE TERMS AND CONDITIONS, ACCESSING OR USING THE PLATFORM, CREATING A CUSTOMER ACCOUNT, AND/OR PLAYING THE GAMES, YOU SPECIFICALLY REPRESENT TO US THAT YOU DO NOT LIVE IN ANY OF THE EXCLUDED TERRITORIES. WE ARE SPECIFICALLY RELYING ON SUCH REPRESENTATIONS IN PROVIDING YOU ACCESS TO THE PLATFORM, CUSTOMER ACCOUNT, AND GAMES. IF YOU RESIDE IN ANY OF THE EXCLUDED TERRITORIES AND NONETHELESS CHECK THE BOX FOR ACCEPTANCE OF THESE TERMS AND CONDITIONS, ACCESS OR USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, AND/OR PLAY THE GAMES DESPITE OUR EFFORTS TO PREVENT YOU FROM DOING SO, WE CONSIDER YOUR ACTIONS TO BE A MATERIAL MISREPRESENTATION TO US, A FRAUDULENT INDUCEMENT OF OUR SERVICES, AND A VIOLATION OF THESE TERMS AND CONDITIONS, AND WE RESERVE ALL RIGHTS TO TAKE APPROPRIATE ACTION AGAINST YOU.

We may update these Terms and Conditions periodically at our discretion. By continuing to access our Platform, your Customer Account, and/or our Games you are deemed to have read and to be bound by any such updates. If you do not wish to be bound by these Terms and Conditions, any updated Terms and Conditions or any other linked policy, rules or terms, you may not continue to access the Platform, your Customer Account or any of the Games (including the website and any associated apps). It shall be your responsibility to check the Terms and Conditions, including the incorporated policies, rules or terms as posted on the Platform prior to accessing the Platform, your Customer Account or any of the Games.

1. DEFINITIONS

Collective Action means any claim, action, or proceeding asserted or pursued as a class action, group action, collective action, joint action, coordinated action, consolidated action, mass action, or in any other representative or private attorney general capacity, whether in arbitration, court or any other venue.

Content means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform. Content includes Gold Coins and Sweeps Coins.

Customer Account means an account held by a Registered Customer.

Excluded Territory means (i) the states of Alabama, Arizona, Connecticut, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Tennessee, Washington in the United States, as well as any outlying U.S. territories or possessions; (ii) any other jurisdiction outside of the United States; (iii) any other states or jurisdictions which, under the laws applicable to you, are legally precluded from playing the Games offered on the Platform, and any other jurisdiction we exclude, in our sole discretion, from time to time.

Fraudulent Conduct means any of the conduct described in clause 11.1.

Game means any one or more Game(s) available on the Platform in either Standard Play or Promotional Play. We reserve the right to add and/or remove Games from the Platform (including limiting their availability in certain jurisdictions) at our sole discretion for any reason.

Gold Coin means the virtual social gameplay token which enables you to play the Games in Standard Play. Gold Coins have no monetary value and cannot under any circumstance be redeemed for Prizes.

Inactive Account means a Customer Account which has not recorded any log in or log out for a period exceeding 180 consecutive days.

Live Chat means a facility provided by us and used by you to communicate in real time.

Merchandise means any physical goods provided to you by Luckyzino as a reward or as a competition or tournament prize.

Participate or Participation means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause 3.

Payment Administration Agent means the service provided through any related body corporate, affiliate, or third party we appoint to act as our agent.

Payment Medium means any card, online wallet, financial/bank account or other payment medium used to purchase Gold Coins.

Platform means the services provided through any URL or mobile application belonging to, or licensed to, Luckyzino, and branded as part of the “Luckyzino” family of games, including the website located at https://luckyzino.com, and all subdomains, subpages and successor sites thereof, as well as all Games, features, tools and services available thereon.

Player or you means any person who Participates, whether or not a Registered Customer.

Prizes means prizes that can be redeemed using Sweeps Coins won through Promotional Play in accordance with Sweepstakes Rules.

Promotional Play or Sweepstakes means participation in our sweepstakes promotions by playing any Games on the Platform with Sweeps Coins.

Registered Customer means a Player who has successfully registered a Customer Account, whether that account is considered active or not.

Standard Play means participating in any game on the Platform played with Gold Coins. We may give you Gold Coins free of charge when you sign up to a Platform, thereafter at regular intervals when you log into a Platform or through other methods as determined by us. You may win more Gold Coins when you play in Standard Play and you may purchase more Gold Coins on the Platform. You cannot win prizes when you Participate in Standard Play.

Sweeps Coins or Sweep Coins or Sweepstakes Coins means sweepstakes entries subject to the Sweepstakes Rules. We may give you Sweeps Coins free of charge when you sign up to a Platform, as a bonus when you purchase Gold Coins or via each of our free alternative methods of entry as set out in the Sweepstakes Rules. You may win more Sweeps Coins when you Participate in Promotional Play. YOU CANNOT PURCHASE SWEEPS COINS.

Sweepstakes Rules or Sweeps Rules means the Sweepstakes Rules available on the Platform.

Terms and Conditions means these terms and conditions, as amended from time to time.

Third Party Website means a third party website not controlled by us.

Virtual Coins means Gold Coins and Sweeps Coins.

2. OPERATOR

2.1. The Platform is operated by Luckyzino LTD, a company duly incorporated and existing under the laws of the Republic of Cyprus, with its registered address at 2 Poreias, Limassol, 3011, the Republic of Cyprus. All payments are processed by Luckyzino LTD. We have the right to involve our affiliated companies and/or other third-party service providers for the purpose of processing the redemption of Prizes in connection with the Sweepstakes under Sweepstakes Rules.

3. YOUR PARTICIPATION

Restrictions

3.1. You declare and warrant that:

(a) you are over eighteen (18) years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to Participate in the Games offered on the Platform;

(b) WHEN PARTICIPATING IN STANDARD OR PROMOTIONAL PLAY, YOU DO NOT RESIDE IN OR ACCESS THE PLATFORM FROM THE EXCLUDED TERRITORIES;

(c) you will monitor your Customer Account and ensure that no person under the age of eighteen (18) can Participate in the Games using your Customer Account. You accept full responsibility for any unauthorized use of the Platform and you acknowledge that you are responsible for any use of the Platform, including use of your Payment Medium;

(d) you use our Platform and Participate in the Games strictly in your personal capacity for recreational and entertainment purposes only;

(e) you use our Platform and Participate in the Games on your own behalf and not on the behalf of any other person;

(f) all information that you provide to us during the term of validity of these Terms and Conditions is true, complete and correct, and you will immediately notify us of any change to such information. Knowingly submitting incomplete or inaccurate information may result in immediate termination of your Customer Account, any license from us, and any further Participation or access to the Platform, at our sole discretion, to the extent legally permissible;

(g) money that you use to purchase Gold Coins is not tainted with any illegality and, in particular, does not originate from any illegal activity or source, or from ill-gotten means;

(h) you will not purchase Gold Coins from a business or corporate account, but only an account held in your name;

(i) you will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your Participation in any of the Games. We reserve the right to invalidate any Participation in the event of such behavior;

(j) in relation to the purchase of Gold Coins, you must only use a valid Payment Medium which lawfully belongs to you;

(k) you will not sell or trade for value, or seek to sell or trade for value, or accept as a sale or trade for value, any Merchandise provided to you by Luckyzino; and

(l) your access and use of the Platform and/or the Games, and your execution and delivery of, and the performance of your obligations under these Terms and Conditions, will not result in a breach of any applicable laws, rules or regulations or of any order, decree or judgment of any court, any award of any arbitrator or those of any governmental or regulatory authority in any jurisdiction.

3.2. It is a Player’s sole responsibility to ensure that their Participation is lawful in their jurisdiction. Any person who is knowingly in breach of clause 3, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating from an Excluded Territory or through a third party or on behalf of a third party located in an Excluded Territory, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution.

Eligible Players

3.3. Employees of Luckyzino and its respective parents, subsidiaries, divisions, affiliates, suppliers, distributors, and advertising, promotional, and judging agencies or any other company or individual involved with the design, production, execution or distribution of the Games, and each of their respective officers, directors, and employees, and the immediate family members (spouses, parents, step-parents, legal guardians, children, step-children, siblings and step-siblings, and their spouses) and household members of each (whether or not related), are not eligible to Participate.

Acceptance

3.4. By accepting these Terms and Conditions you agree that your Participation is at your sole option, discretion and risk. You will have no claims whatsoever against us or any of our partners, or respective directors, officers, employees, or contractors in relation to your use of the Platform or the Games.

4. LICENSE

4.1. Subject to your agreement and continuing compliance with these Terms and Conditions, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform and the Content (including Gold Coins and Sweeps Coins) through a supported web browser or mobile device, solely for your personal, private entertainment and no other reason.

4.2. These Terms and Conditions do not grant you any right, title or interest in the Platform or Content.

4.3. You acknowledge and agree that your license to use the Platform and the Content is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games) and Content may be immediately terminated (without any liability to you whatsoever).

4.4 Where the Platform or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you will not be granted any license to, and must refrain from accessing, the Platform or relevant Game.

4.5. No matter the reference, Virtual Coins are non-transferrable and may be used subject to the above license only. The transfer or sale of Virtual Coins by you to any other person is strictly prohibited. Other than this limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Virtual Coins within the Platform, you have no right or title in or to any such Virtual Coins. We have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Coins as it sees fit in our sole discretion to the extent legally permissible, and we shall have no liability to you or anyone for the exercise of such rights. All Virtual Coins under this license are forfeited if your Customer Account is closed or suspended for any reason, in our sole and absolute discretion or if the Services are no longer available.

5. YOUR CUSTOMER ACCOUNT

Single Account

5.1. You are allowed to have only one Customer Account, including any Inactive Account, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be suspended or closed and the consequences described in clause 20.4 may be enforced.

5.2. You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on the Platform.

5.3. DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL, ADDRESS OR OTHER PERSONAL INFORMATION.

Accuracy

5.4. You are required to keep your registration details up to date at all times. If you change your address, email, phone number or any other contact details or personal information contact Customer Support in order to update your details.

5.5. All the personal information provided by you when creating your Customer Account or any further subsequent updates to your Customer Account, must be identical to that listed on your government issued identification.

Security and Responsibility of Your Customer Account

5.6. As part of the registration process, you will have to choose a password to login into the Platform, unless you login to your Customer Account using the Facebook® login facility in which case your Facebook® password will apply.

5.7. It is your sole and exclusive responsibility to ensure that your Customer Account login details and any Payment Mediums are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account.

5.8. You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account.

5.9. If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.

5.10. You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.

5.11. You are solely responsible for anything that happens through your Customer Account, whether or not you undertook those actions.

5.12. You acknowledge that your Customer Account may be terminated if someone else uses it and/or engages in any activity that breaches these Terms and Conditions or is otherwise illegal.

5.13. We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.

Transfer of Accounts and Virtual Coins

5.14. You are not allowed to transfer Gold Coins or Sweeps Coins between Customer Accounts, or from your Customer Account to other players, or to receive Gold Coins or Sweeps Coins from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts. You may not attempt to sell, trade, or transfer Gold Coins or Sweeps Coins, whether on the Platform or off the Platform.

5.15. Any attempt to circumvent these prohibitions is ground for immediate closure and forfeiture of your Customer Account, without prejudice to any other rights or remedies available to us.

Inactive Customer Accounts

5.16. We reserve the right to close your Customer Account if it is deemed to be an Inactive Account.

Closing of Customer Accounts

5.17. If you wish to close your Customer Account you may do so at any time by contacting Customer Support and submitting a request to close your Customer Account. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Gold Coins, Sweeps Coins and unredeemed Prizes associated with your Customer Account.

5.18. If the reason behind the closure of your Customer Account is related to concerns about possible responsible social gameplay issues you must indicate this in your request to close your Customer Account. Further details are provided in our Responsible Social Gameplay Policy.

5.19. You may be able to open your Customer Account again (unless you have implemented a self-exclusion) by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and compliance teams, who abide by strict customer protection guidelines.

Discretion to Refuse or Close Accounts

5.20. We reserve the right to place limits on, suspend, close, or refuse to open a Customer Account in our sole discretion and without any liability to you whatsoever. If we close your Customer Account pursuant to clause 20.1 of these Terms and Conditions, the consequences set out in clause 20 shall apply. If we close your Customer Account for other reasons, we will make reasonable efforts to enable you to redeem any Prizes in your Customer Account, but any license to continued use, enjoyment or benefit of or from the Gold Coins and Sweeps Coins will be terminated.

6. GAMES

Rules

6.1. Games offered on the Platform may have their own rules which are available on the Platform. It is your responsibility to read the rules of a Game before playing and they are binding upon you as if they form part of these Terms and Conditions. You must familiarize yourself with the applicable terms of play and read the relevant rules before playing any Game.

Gold Coin Purchases

6.2. Gold Coins do not have a monetary, real money value and can only be used to play Games in Standard Play. Gold Coins can be used for entertainment only and cannot be redeemed for any value whatsoever.

6.3. No purchase is required to set up a Customer Account or play Games.

6.4. The purchase of Gold Coins is the purchase of a limited, personal, revocable, non-transferable, non-sublicensable license that allows you to Participate in Standard Play and it is not a deposit of funds which can be withdrawn. Other than this license to use the Gold Coins to Participate in Standard Play, you have no right or title in or to any such Gold Coins. Funds used to purchase Gold Coins will not, and cannot, be refunded to you. Playing the Games may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your Payment Medium to complete the transaction. It is your sole responsibility to ensure that Participation is lawful in your jurisdiction.

6.5. The Payment Medium you use to purchase Gold Coins must be legally and beneficially owned by you and in your name. The name on your Payment Medium must match the name on your Customer Account. If it comes to our attention that the name you registered on your Customer Account and the name linked to your Payment Medium differ, your Customer Account will be immediately suspended, purchases may be voided, and any Virtual Coins balance may be adjusted accordingly. Should your Customer Account be suspended, we recommend that you contact Customer Support for details regarding our verification process. You must promptly notify us if your Payment Medium is cancelled, lost or stolen or if the security of your Payment Medium has otherwise become compromised.

6.6. We reserve the right to request documents and information to verify the legal and beneficial ownership of the Payment Medium you use to make Gold Coin purchases. We may grant or restrict access to certain Payment Mediums at our sole discretion.

6.7. You agree that we and/or our Payment Administration Agents and payments facilitators may store your payment information (e.g., card number or token) to process your future purchases. By accepting these Terms and Conditions, you authorize Luckyzino and/or our Payment Administration Agents and payments facilitators to store your payment credentials in compliance with applicable payment processing regulations.

6.8. From time to time, we may assign minimum or maximum Gold Coin purchases as specified and offered on the Platform.

6.9. Once a Gold Coin purchase has been made, the funds will be drawn from your Payment Medium as soon as practicable. You are advised to retain copies of transaction records, as well as any policies or rules.

6.10. If you are found to have one or more of your purchases returned or reversed or charged back, your Customer Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us and you must immediately remit payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, any purchases and winnings will be deemed void and requests to redeem Sweeps Coins for Prizes will not be allowed.

6.11. No Refunds. Purchases of Gold Coins are final and are not refundable, transferable or exchangeable. You understand and agree that we are not required to provide a refund for any reason. You acknowledge that you will not receive money or other compensation for unused Gold Coins when an account is closed, whether such closure was voluntary or involuntary. You are responsible for and agree to reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and any other liability incurred by us (including costs and related expenses) that were caused by or arising out of payments that you authorized or accepted or that were authorized or accepted using your Customer Account (even if not authorized by you).

Gold Coin and Sweeps Coins Balance

6.12. You may Participate in any Game only if you have sufficient Gold Coins or Sweeps Coins (as applicable) in your Customer Account for such Participation. We will not extend you any credit whatsoever for the purchase of Gold Coins or otherwise.

6.13. Gold Coins or Sweeps Coins that have been submitted for play and accepted cannot be changed, withdrawn or cancelled and the Gold Coins or Sweeps Coins (whichever applicable) will be drawn from your Gold Coin or Sweeps Coins balance instantly.

6.14. In accordance with the Sweepstakes Rules:

(a) unless we require otherwise in accordance with clause 6.14(b), any Sweeps Coin allocated to you is only required to be played once before it is eligible to be redeemed as a Prize; and

(b) we may, in our sole discretion, require that any Sweeps Coins allocated to you be played a greater number of times in any combination of Promotional Play Games before they are able to be redeemed as a Prize.

Void Games

6.15. We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.

Final Decision

6.16. In the event of a discrepancy between the result showing on a user’s device and Luckyzino server software, the result showing on the Luckyzino server software will be the official and governing result.

Standard Play and Promotional Play

6.17. Standard Play can only be played with Gold Coins. You cannot win money or Prizes of any kind when playing on Standard Play.

6.18. Promotional Play / Sweepstakes can only be played with Sweeps Coins. It is the sole responsibility of a Player to determine whether the Sweepstakes is legal and compliant with all regulations in the jurisdiction in which the Player resides. Only Promotional Play Games provide the opportunity to redeem for Prizes. Our decisions as to the administration and operation of the Sweepstakes, the Game and the amount and nature of any Prizes are final and binding.

7. PROMOTIONS

7.1. All promotions, including Games played in Promotional Play, contests, special offers and bonuses, are subject to these Terms and Conditions, the Sweepstakes Rules and to additional terms that may be published at the time of the promotion.

7.2. In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.

7.3. We reserve the right, at our sole discretion, to withdraw or modify such promotions (including their availability) without prior notice to you and without any liability to you whatsoever.

7.4. We reserve the right, at our sole discretion and without any requirement to provide a justification, to exclude you from any promotions, contests or special offers that may be offered from time to time.

7.5. If, in our reasonable opinion, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole and absolute discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit, or terminate/close or suspend the Customer Account of such Player.

7.6. Without limiting clause 12.4, you confirm that you grant us an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.

8. REDEMPTION OF PRIZES

Prize Redemption Methods

8.1. The Prizes for which you can redeem your Sweeps Coins will be identified on the Platform and can change from time to time at our absolute discretion.

8.2. Subject to these Terms and Conditions:

(a) When you choose to redeem Prizes for gift cards, the gift cards will be allocated to the email address that you have registered against your Customer Account, or if this is not technically possible, then to an alternative email address you nominate, provided that email address is also your address and not that of a third party; and

(b) When you choose to redeem Prizes for cash, the cash payment will be made to the Payment Medium from which you purchased Gold Coins, or if this is not technically possible, then to an alternative financial account you nominate, provided that account is legally and beneficially owned by you. We reserve the right to require the use of the same payment method for redemption of Prizes as was used to purchase Gold Coins, or a specific payment method at our own discretion.

Limits and Fees

8.3. We reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold of SC100 for Prize redemptions.

8.4. In New York (if not excluded) and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000 and any Prize with a value in excess of USD $5,000 will be reduced to a maximum value of USD $5,000.

8.5. We reserve the right, in our sole discretion, to limit the value of your Prize redemptions to:

(a) USD $5,000 per day; or

(b) any other amount over any time that we consider necessary, including to satisfy our regulatory obligations or the requirements of our partners and suppliers.

Your Responsibility for Prize Redemptions and Accuracy of Details

8.6. When you choose to redeem Prizes for gift cards pursuant to clause 8.2(a), it is your sole responsibility to ensure that the email address and all relevant details you provide are accurate. If the details you have provided are not accurate, and we have processed the redemption using the details you have provided, the redemption of that Prize is complete and we are not required to reissue the gift cards.

8.7. If no valid email address is provided to us within sixty (60) days of a request from us to do so, we are not obliged to allocate the gift cards to you and may in our discretion deem the Prizes to be void.

8.8. When you choose to redeem Prizes for cash, it is your sole responsibility to ensure that your financial institution will accept payment from us into your bank account. We have no obligation to check whether your financial institution will accept payments from us to your nominated bank account.

8.9. Subject to clause 8.10, we will not make payments into an account or online wallet which does not match your verified name or the name you provided when registering your Customer Account, or that is not legally and beneficially owned by you.

8.10. Prizes redeemed for cash:

(a) will be paid into a joint account or joint wallet provided that one of the names on the joint account or joint wallet matches the name you provided when registering your Customer Account or your verified name and all verification checks we require in relation to you and the other account holder are completed to our satisfaction. For the avoidance of doubt, if either joint account holder does not satisfy our verification requirements, as determined solely at our discretion, we will not make payments into the nominated joint account;

(b) will not be paid into:

(i) a joint account or joint wallet where one of the joint owners is under 18 years of age; or

(ii) custodial accounts; or

(iii) any account held on trust for, or for the benefit of, a third party (including a minor).

8.11. Where you are required to provide the details of your financial institution, bank account or online wallet, you agree that you are solely responsible for the accuracy of those details. You further agree that, where you have chosen to redeem a Prize for cash and the details you have provided are not accurate, and we have processed the payment using the details you have provided, the redemption of that Prize is complete and we cannot and are not required to reverse or reissue the payment.

8.12. You acknowledge and agree that, if your financial institution will not accept payments from us or where your bank account or online wallet does not meet the requirements in these Terms and Conditions:

(a) you will be required to nominate an alternative bank account for the payment;

(b) there will be delays in the processing of the payment to you; and

(c) if you are unable to nominate an alternative bank account which meets the requirements set out in these Terms and Conditions within sixty (60) days of a request from us to do so, we are not obliged to make the relevant payments to you and may in its discretion deem the Prizes to be void.

Currency

8.13. All Gold Coin purchases and direct bank transfer payments are executed in USD. It is a Player’s responsibility to ensure that their nominated bank account can accept transactions in USD.

8.14. All foreign exchange transaction fees, charges or related costs that you may incur as a result of, or in relation to, payments made by us to you are to be borne solely by you, including but not limited to any losses or additional costs arising from foreign exchange fluctuations.

Timing and Frequency for Prize Redemptions

8.15. We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable.

8.16. We will only process one Prize redemption request per Customer Account in any forty-eight (48) hour period.

8.17. Where you choose to redeem Prizes for cash you acknowledge and agree that it may usually take up to ten (10) business days to process the relevant payment into your nominated bank account.

8.18. There may be delays in payments due to our identity verification process, security, and fraud-prevention checks, and certain Payment Mediums will require additional verification at the time of redemption.

8.19. Payments of over US $5,000 or any other amount defined by us may require a longer processing time than usual due to bank clearance and security and fraud checks and may also be paid in more than one lump sum. This may extend the normal processing time, depending on the circumstances of each individual case.

8.20. Without limiting clause 8.3, you can request to redeem a Prize of any value; however, we reserve the right to:

(a) reject a Prize redemption request on the basis that it exceeds the limits referred to in clause 8.4 or 8.5; or

(b) allocate or pay Prizes in smaller increments over a number of days until all of the Prize has been allocated or paid.

Payment Administration Agent

8.21. You acknowledge and agree that we may in our sole discretion, from time to time, appoint one or more Payment Administration Agents to accept or make payments (including merchant facilities) from or to Players on our behalf.

8.22. A Payment Administration Agent will have the same rights, powers and privileges that we have under these Terms and Conditions and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event will we be liable to any Player for any loss, damage or liability resulting from the Payment Administration Agent's negligence or acts beyond the authority given by us.

Expiry and Forfeiture

8.23. Sweeps Coins are only valid for sixty (60) days from the date you last logged on to your Customer Account and will thereafter automatically expire.

8.24. Sweeps Coins may be forfeited if a Customer Account is closed for any reason, or at our discretion.

Updating Payment Details

8.25. Updating or adding additional payment details for the sole purpose of redeeming Prizes may only be done by you when logged into your Customer Account and when you are undergoing the process of redeeming a Prize. We cannot update or add additional payment details on your behalf.

Refused Prizes

8.26. If you choose to redeem Prizes for cash but refuse to accept payments made to your nominated bank account by us, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any three (3) month period, we reserve the right to suspend your Customer Account to undertake investigations to ensure that the Platform is not being used as a vehicle for fraudulent activity.

Mistaken Additions

8.27. If at any time we mistakenly add Gold Coins or Sweeps Coins to your Customer Account that do not belong to you, whether due to a technical error, human error or otherwise, the Gold Coins or Sweeps Coins added by mistake will remain our property and will be deducted from your Customer Account. If you become aware that you have mistakenly received a prize redemption that does not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event you discover an incorrect addition of Gold Coins or Sweeps Coins, you are obliged to notify Customer Support without delay.

9. VERIFICATION

Verification Checks

9.1. You agree that we, or a third party acting on our behalf, are entitled to conduct any identification, credit and other verification checks that we may reasonably require or that are required of us under applicable laws and regulations or by relevant regulatory authorities or to otherwise prevent financial crime. You agree to comply with all verification checks in a timely manner.

9.2. You agree that we may restrict your opening or use of a Customer Account pending any verification checks having been completed to our satisfaction.

9.3. Until all required verification checks are completed to our satisfaction:

(a) any request you have made for redemption of Prizes will remain pending; and

(b) we are entitled to restrict your Customer Account in any manner that we may reasonably deem appropriate, including by suspending or closing your Customer Account.

9.4. We may carry out additional verification procedures in accordance with our internal policies. Verification procedures may, for example, include requests for, and our examination of, copies of your:

(a) identification documentation (including photo identification) such as a passport;

(b) proof of your address such as a utility bill; and

(c) source of wealth or source of funds documentation such as a payslip or bank statement.

9.5. Where any identification, credit or other verification check we require cannot be completed to our satisfaction because you have not provided any document we request from you in the form that we require within ten (10) days of the date the document was first requested, then we are under no obligation to continue with the verification check and we may, in our sole discretion, close or otherwise restrict your Customer Account in any manner that we may reasonably deem appropriate.

9.6. Players who request the redemption of Prizes held in a suspended or closed Customer Account should contact Customer Support. Nothing in this provision should be construed as conveying a right to any such redemption. Your rights in that regard are as set out elsewhere in these Terms and Conditions.

9.7. If applicable, by providing your mobile phone number to us, you consent to receive SMS text messages for the purpose of two-factor authentication ("2FA") and account security verification. You acknowledge and agree to the following:

- you may withdraw your consent to receive these text messages at any time by contacting our Customer Support. However, you acknowledge that doing so may impact your ability to access certain features of our service that require 2FA for security purposes;

- these text messages are an integral part of our security protocols and may be sent when you attempt to log in, make changes to your account information (including but not limited to changing your phone number), or perform other sensitive actions as determined by our security policies;

- standard message and data rates may apply to these text messages, as determined by your mobile carrier. You are solely responsible for any fees incurred as a result of receiving these messages;

- you understand that the delivery of these text messages is dependent on your mobile carrier's network and cannot be guaranteed. You agree to promptly notify us if you change your mobile phone number or if your device is lost, stolen, or compromised;

- opting out of marketing messages will not affect the delivery of these security-related text messages.

External Verification Checks

9.8. You agree that we may use third party service providers to run external identification and other verification checks on all Players on the basis of the information provided by you from time to time.

10. RESPONSIBLE SOCIAL GAMEPLAY

10.1. We actively support responsible social gameplay and encourage our Players to make use of a variety of responsible social gameplay features.

10.2. You may, at any time, request to take a break, self-exclude or permanently close your Customer Account. You may also set a limit on your purchases of Gold Coins or the time you spend logged into your Customer Account. We refer you to our Responsible Social Gameplay Policy for full details.

10.3. We are committed to providing excellent customer service. As part of that pledge, we are committed to supporting responsible social gameplay. Although we will use all reasonable endeavors to enforce our responsible social gameplay policies, we do not accept any responsibility or liability if you nevertheless continue gameplay and/or seek to use the Platform with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control.

11. FRAUDULENT CONDUCT

11.1. You will not, directly or indirectly:

(a) hack into any part of the Games or Platform through password mining, phishing, or any other means;

(b) attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform;

(c) knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;

(d) circumvent the structure, presentation or navigational function of any Game so as to obtain information that we have chosen not to make publicly available on the Platform;

(e) engage in any form of cheating or collusion;

(f) use the Platform and the systems to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or

(j) participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share:

(i) special offers or packages emailed to a specific set of players and redeemable by URL; or

(ii) identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading us as to a Player’s identity.

11.2. You must not use the Platform for any unlawful or fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.

11.3. If we suspect that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to the Platform will be suspended immediately and your Customer Account may be closed at our absolute discretion. If your Customer Account is suspended or closed under such circumstances, we are under no obligation to reverse any Gold Coin purchases you have made or to redeem any Sweeps Coins or Prizes that may be in your Customer Account. In addition, we may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any investigation into such activity.

11.4. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Player, please notify us immediately via the means of communication listed in the Customer Complaints procedure (described in clause 19).

12. INTELLECTUAL PROPERTY

12.1. The computer software, the computer graphics, the Platform and the user interface that we make available to you is owned by, or licensed to, us or its associates and protected by intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions and the Sweepstakes Rules) and in accordance with all applicable laws, rules and regulations.

12.2. You acknowledge that we are the proprietor or authorized licensee of all intellectual property in relation to any Content.

12.3. Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.

12.4. You grant us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by us.

12.5. You must not reproduce or modify the Content in any way, including by removing any copyright or trademark notice.

12.6. All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trademark and copyright laws.

12.7. Notwithstanding anything to the contrary in these terms, you acknowledge and agree that you shall have no ownership or other property interest in the Customer Account, and you further acknowledge and agree that all rights in and to the Customer Account are and shall forever be owned by and inure to the benefit of us.

13. THIRD PARTY WEBSITES, LINKS

13.1. You acknowledge and agree that we:

(a) are not responsible for Third Party Websites; and

(b) make no guarantee as to the content, functionality, or accuracy of any Third Party Website.

13.2. You further acknowledge that some Third Party Websites may be fraudulent in nature, offering Gold Coins or Sweeps Coins which the operators of those websites are not authorized to provide, in an effort to induce you to reveal personal information (including passwords, account information and credit card details). You agree that we are not responsible for any actions you take at the request or direction of these, or any other Third Party Websites. WE DO NOT AUTHORIZE ANY THIRD PARTY TO OFFER GOLD COINS OR SWEEPS COINS. Any such offer should be deemed fraudulent and disregarded.

13.3. Third Party Websites are subject to the terms and conditions outlined by that third party.

13.4. Any links to Third Party Websites do not:

(a) indicate a relationship between us and the third party; or

(b) indicate any endorsement or sponsorship by us of the Third Party Website, or the goods or services it provides, unless specifically indicated by us.

13.5. Where a website controlled and operated by us contains links to various social networking sites, such as Facebook® and Twitter®, you acknowledge and agree that:

(a) any comments or content that you post on such social networking sites are subject to the terms and conditions of that particular social networking site;

(b) you will not post any comments that are false, misleading or deceptive or defamatory to us, our employees, agents, officers or other players; and

(c) we are not responsible or liable for any comments or content that you or others post on social networking sites.

14. DISRUPTIONS AND CHANGE

No warranties

14.1. THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE SATISFACTORY QUALITY, FITNESS FOR PURPOSE, COMPLETENESS OR ACCURACY OF THE PLATFORM (INCLUDING THE GAMES AND CONTENT). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY: (A) THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR FREE; (B) THAT DEFECTS OR ERRORS IN THE PLATFORM WILL BE CORRECTED; (C) THAT THE PLATFORM WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (D) AS TO THE QUALITY, ACCURACY, COMPLETENESS AND VALIDITY OF ANY INFORMATION OR MATERIALS IN CONNECTION WITH THE PLATFORM; (E) THAT YOUR USE OF THE PLATFORM WILL MEET YOUR REQUIREMENTS; OR (F) THAT TRANSMISSIONS OR DATA WILL BE SECURE.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER, EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, LIABILITIES AND DAMAGES, SO SOME OF THE ABOVE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES AND LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Malfunctions

14.2. We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to Participate by methods, means or ways not intended by us.

14.3. We accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its Content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its Content or any errors or omissions in Content.

14.4. In the event of a Platform system malfunction all Game play on that Platform is void. In the event of an error or malfunction in a Game, then all Game play resulting from the error or malfunction will be void.

14.5. In the event a Game is started but fails to conclude because of a failure of the system, we will use commercially reasonable efforts to reinstate the amount of Gold Coins or Sweeps Coins played (whichever applicable) in the Game to you by adding them to your Customer Account. We reserve the right to alter Player balances and account details to correct such mistakes.

14.6. We reserve the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting Prize redemption, game data, Gold Coin balances, Sweeps Coins balances or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Platform. Player balances and account details may be altered by us in such cases in order to correct any mistake.

Changes to the Platform

14.7. We reserve the right to suspend, modify, remove or add Content (including its availability) to the Platform at our sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification to, or suspension, unavailability, or discontinuance of, the Platform (including any Game, promotion, challenge or Content thereon) and you will have no claims against us in such regard.

Service Suspension

14.8. We may temporarily suspend the whole or any part of the Platform for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Platform, as soon as is reasonably practicable, after such temporary suspension.

Viruses

14.9. Although we take all reasonable measures to ensure that the Platform is free from viruses we cannot and do not guarantee that the Platform is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

15. TERRITORIAL AVAILABILITY

15.1. The Platform, or any feature thereof (including any and all Games, promotions, challenges and Content), may not be available in all territories and jurisdictions and we make no representation that the Platform is or shall remain available for use in any particular territories and jurisdictions. You acknowledge and agree that we may (at our sole discretion) change, restrict or prohibit the availability of all or a portion of the Platform in certain territories and jurisdictions at any time, and you will have no claims against us in such regard.

16. PRIVACY POLICY

16.1. We are committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.

16.2. Our Privacy Policy is inseparably linked to these Terms and Conditions and its acceptance is a prerequisite to creating a Customer Account.

17. MARKETING COMMUNICATIONS

17.1. You consent to receive marketing communications from us in respect of our offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting Customer Support.

18. USE OF LIVE CHAT SERVICES

18.1. We may provide you with a Live Chat service to talk to our Customer Support representatives, to talk to our live social casino hosts, or to talk to other Players. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes. We are not responsible for the content of messages sent through the Live Chat service by other players.

18.2. Be careful what you post on any Live Chat service. We reserve the right, but not the obligation, to monitor, review and moderate chat messages for compliance with these terms and applicable laws. We may keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.

18.3. Spamming on Live Chat is prohibited. You are prohibited from intimidating, harassing or abusing other Players or our employees and representatives.

18.4. You will not use any Live Chat service to engage in any form of harassment or offensive behavior, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language.

18.5. You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.

18.6. You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.

18.7. You will not use any Live Chat service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services of other forums.

18.8. You will not use any Live Chat service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platform or to other Player’s systems in any way.

18.9. We reserve the right to monitor anything and everything submitted by you to any Live Chat service to ensure that it conforms to content guidelines that are monitored by us and subject to change from time to time.

18.10. If we determine that you have breached any of the provisions relating to a Live Chat service, we may ban you from using that Live Chat service or all Live Chat services and/or suspend or close your Customer Account. If we close your Customer Account, we reserve the right to cancel or refuse to redeem any Prizes.

18.11. We reserve the right to remove any Live Chat service from the Platform if abused.

18.12. We will not be liable if damage arises out of the Live Chat service.

18.13. You agree to indemnify us against any damage arising out of your illegal, unlawful or inappropriate conduct or arising out of violation of the provisions in this clause 18 or any other rules on the Platform applying to the Live Chat service.

18.14. You will not collude in any way through the Live Chat service. Players are encouraged to report any suspicious behavior to Customer Support.

19. COMPLAINTS AND CUSTOMER SUPPORT

19.1. If you would like to contact our Customer Support department or have a complaint regarding our Platform (including any Game) you may contact us at support@luckyzino.com.

19.2. TO PROTECT YOUR PRIVACY AND SO THAT OUR SUPPORT TEAM CAN VERIFY YOUR ACCOUNT, ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US SHOULD BE CARRIED OUT USING THE EMAIL ADDRESS THAT YOU HAVE REGISTERED AGAINST YOUR CUSTOMER ACCOUNT. FAILURE TO DO SO WILL RESULT IN OUR SUPPORT TEAM REQUESTING YOU COMMUNICATE FROM THE EMAIL ADDRESS REGISTERED ON YOUR ACCOUNT AND MAY RESULT IN OUR RESPONSE BEING DELAYED.

19.3. The following information must be included in any written communication with us (including a complaint):

(a) your username;

(b) your first and last name, as registered on your Customer Account;

(c) a detailed explanation of the complaint/claim; and

(d) any specific dates and times associated with the complaint/claim (if applicable).

19.4. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner.

19.5. We will endeavor to respond to correspondence as soon as possible from the receipt of the email.

19.6. You are prohibited from spamming Customer Support. You are prohibited from using threatening, abusive, offensive or harassing language in any email or communication to Customer Support. This includes but is not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language. If you breach any of the provisions relating to email etiquette or communication with Customer Support and our employees, we reserve the right not to reply to your correspondence, suspend or close your Customer Account. Further, if we close your Customer Account, we reserve the right to cancel or refuse to redeem any Prizes.

20. CLOSURE/SUSPENSION OF ACCOUNT

20.1. Without limiting clause 5.20, we reserve the right, at our sole discretion, to suspend or close your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:

(a) you breached, or assisted another party to breach, any provision of these Terms and Conditions or the Sweepstakes Rules, or we have a reasonable ground to suspect such breach;

(b) you have more than one Customer Account, including any Inactive Account, on any Platform or you attempt to create more than one Customer Account on any Platform;

(c) the name registered on your Customer Account does not match the name on (i) your Payment Medium used to make purchases of Gold Coins or (ii) the account into which you elect to redeem Prizes or you do not legally and beneficially own such Payment Medium or redemption account;

(d) your communication with us consists of harassment or offensive behavior, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;

(e) your Customer Account is deemed to be an Inactive Account;

(f) you become bankrupt;

(g) you provide incorrect or misleading information;

(h) your identity or source of wealth or source of funds (if requested) cannot be verified;

(i) you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the Platform through a third party or on behalf of a third party;

(j) you are not over eighteen (18) years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;

(k) you are located in a jurisdiction:

i. where Participation is illegal; or

ii. where you are ineligible to Participate in Promotional Play in accordance with the Sweepstakes Rules;

(l) you threaten to initiate charge backs for legitimate Gold Coin purchases as a means to coerce us to take action, or not act, in a certain manner;

(m) you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;

(n) you have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;

(o) without limiting clause 6.10, where we have received a “charge back”, claim or dispute and/or a "return" notification via your Payment Medium;

(p) you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity;

(q) it is determined by us that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) which give you an unfair advantage; or

(r) you abuse or misuse the Platform in any manner.

20.2. We reserve the right to suspend your Customer Account at our absolute discretion whenever such suspension is necessary in order to protect the Platform, the public in general or other Players.

20.3. If we suspend or close your Customer Account for any of the reasons referred to in clause 20.1 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claims”) arising therefrom and you will indemnify and hold us harmless on demand for such Claims.

20.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 20.1 above then we reserve the right, in our sole discretion, to withhold all or part of the balance or recover from your Customer Account any Prizes, Gold Coins or Sweeps Coins and deny your access to the Platform. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties at our absolute discretion.

20.5. The rights set out in clause 20 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.

21. INDEMNITY AND LIMITATION OF LIABILITY

Indemnity

21.1. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS LUCKYZINO AND ITS AFFILIATES, SUBSIDIARIES, ULTIMATE PARENT AND PARENT COMPANIES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS OR SUPPLIERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, AND CONTRACTORS (“INDEMNIFIED PERSONS”) FROM AND AGAINST ANY CLAIMS, SUITS, ACTIONS, DEMANDS, DISPUTES, ALLEGATIONS, OR INVESTIGATIONS BROUGHT BY ANY THIRD-PARTY, GOVERNMENTAL AUTHORITY, OR INDUSTRY BODY, AND ALL LIABILITIES, DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR OTHER), LOSSES, COSTS, AND EXPENSES, INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH:

a) YOUR ACCESS TO OR USE OF THE PLATFORM, AND/OR YOUR INABILITY TO ACCESS OR USE THE PLATFORM;

b) YOUR BREACH OR ALLEGED BREACH OF THESE TERMS AND CONDITIONS OR YOUR VIOLATION OF ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, INCLUDING ANY TERMS INCORPORATED BY REFERENCE HEREIN;

c) YOUR VIOLATION OF ANY LAW, RULE OR REGULATION;

d) YOUR VIOLATION OF THE RIGHTS OF ANY THIRD-PARTY;

e) RE-USE OF ANY CONTENT AT, OR OBTAINED FROM, THE PLATFORM OR ANY OTHER SOURCE WHATSOEVER;

f) FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT;

g) PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED; AND

h) ACCEPTANCE AND USE OF ANY PRIZE OR THE INABILITY TO ACCEPT OR USE ANY PRIZE.

Limitation of Liability

21.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WHATEVER WILL WE OR OUR AFFILIATES, SUBSIDIARIES, ULTIMATE PARENT AND PARENT COMPANIES, AGENTS OR OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS AND SUPPLIERS, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY LEGAL THEORY, WHETHER CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING ANY LOST PROFITS AND LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, LOST REVENUE, INCOME, GOODWILL, USE OF DATA OR OTHER INTANGIBLE LOSSES, IN EACH CASE WHETHER ARISING OUT OF OR IN CONNECTION WITH OUR SITES, THE PLATFORM, YOUR CUSTOMER ACCOUNT(S), YOUR USE OF THE GAMES, THESE TERMS AND CONDITIONS AND/OR ANY OTHER ACT OR OMISSION BY US.

21.3. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL WE, OUR AFFILIATES, SUBSIDIARIES, ULTIMATE PARENT AND PARENT COMPANIES, AGENTS, AND OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS OR SUPPLIERS, BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID US IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID US ANY AMOUNTS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO STOP USING THE PLATFORM AND TO CLOSE YOUR CUSTOMER ACCOUNT.

21.4. WITHOUT LIMITING THE FOREGOING, WE, OUR AFFILIATES, SUBSIDIARIES, ULTIMATE PARENT AND PARENT COMPANIES, AGENTS, AND OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS OR SUPPLIERS ASSUME NO RESPONSIBILITY, AND WILL NOT BE LIABLE, FOR ANY DAMAGES RELATING TO OR CAUSED BY ANY VIRUSES, BUGS, HUMAN ACTION OR INACTION OF ANY COMPUTER SYSTEM, PHONE LINE, HARDWARE, SOFTWARE OR PROGRAM MALFUNCTIONS, OR ANY OTHER ERRORS, FAILURES OR DELAYS IN COMPUTER TRANSMISSIONS OR NETWORK CONNECTIONS ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE PLATFORM.   

21.5. YOU RECOGNIZE AND AGREE THAT THE WARRANTY DISCLAIMERS IN CLAUSE 14 AND THE INDEMNITIES AND LIMITATIONS OF LIABILITY IN CLAUSE 21, ARE MATERIAL AND BARGAINED- FOR BASES OF THESE TERMS AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN THE DECISION BY YOU TO ENTER INTO THESE TERMS AND CONDITIONS.

21.6. We are not liable for any breach of these Terms and Conditions where the breach is due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, nor are we liable where the breach is due to any action or inaction which is necessary or desirable in order to comply with any laws, rules, or regulations.

21.7. Depending on where you reside and use the Platform, some of the limitations contained in clause 21 may not be permissible. In such case, they will not apply to you, solely to the extent so prohibited.

Negligence and Willful Misconduct

21.8. NOTHING IN THESE TERMS AND CONDITIONS WILL OPERATE SO AS TO EXCLUDE ANY OUR LIABILITY FOR DEATH OR PERSONAL PHYSICAL INJURY THAT IS DIRECTLY AND PROXIMATELY CAUSED BY OUR NEGLIGENCE OR WILFUL MISCONDUCT.

Six Months Limitations Period

21.9. YOU AND LUCKYZINO AGREE THAT ANY DISPUTES (AS DEFINED BELOW), REGARDLESS OF FORM, SHALL BE FILED FOR ARBITRATION WITHIN SIX (6) MONTHS FOLLOWING THE OCCURRENCE FIRST GIVING RISE TO THE CLAIM(S), EXCEPT FOR ANY CLAIM(S) UNDER RCW § 19.86.010, ET SEQ., WHICH SHALL BE MADE BY FILING FOR ARBITRATION WITHIN THREE (3) YEARS FOLLOWING THE OCCURRENCE FIRST GIVING RISE TO THE CLAIM(S). IF THE PROVISION IN THE PREVIOUS SENTENCE IS HELD TO BE UNENFORCEABLE, THEN ANY CLAIM(S) AGAINST LUCKYZINO MUST BE MADE BY FILING FOR ARBITRATION WITHIN THE LIMITATIONS PERIOD DESIGNATED BY THE STATE OR FEDERAL LAW UNDERLYING THE CLAIM(S). IF ANY DISPUTE IS NOT BROUGHT WITHIN THE APPLICABLE PERIOD DISCUSSED ABOVE, IT IS PERMANENTLY BARRED, AND THE PARTIES CANNOT BRING THAT CLAIM IN ANY MANNER OR IN ANY FORUM.

Survival of Obligations

21.10. CLAUSE 21 SURVIVES THE TERMINATION OF THESE TERMS AND CONDITIONS FOR ANY REASON.

22. NOT A FINANCIAL INSTITUTION

Interest

22.1. You will not receive any interest on outstanding Prizes, and you will not treat us as a financial institution.

No legal or tax advice

22.2. We do not provide advice regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

23. DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS

23.1. PLEASE READ THIS CLAUSE 23 CAREFULLY BECAUSE IT MAY REQUIRE YOU AND LUCKYZINO TO ARBITRATE DISPUTES AND CLAIMS ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU AND LUCKYZINO CAN SEEK RELIEF FROM EACH OTHER. This clause 23 (Dispute Resolution and Agreement to Arbitrate on an Individual Basis) shall be construed under and be subject to the Federal Arbitration Act, notwithstanding any other choice of law set out in these Terms and Conditions.

23.2. By agreeing to these Terms and Conditions, and to the extent permitted by applicable law, you and Luckyzino agree that any and all past, present and future disputes, claims or causes of action between you and Luckyzino or any of its affiliates, subsidiaries, ultimate parent and parent companies, partners, officers, directors, employees, contractors, shareholders, agents, licensors, subcontractors or suppliers, arising out of or relating in any way to these Terms and Conditions, the Platform and Games, the formation of these Terms and Conditions, the validity or scope of this clause 23 (Dispute Resolution and Agreement to Arbitrate on an Individual Basis), your Participation in or other access to or use of the Games or the Platform, or any other dispute between you and Luckyzino or any of its affiliates, subsidiaries, ultimate parent and parent companies, partners, officers, directors, employees, contractors, shareholders, agents, licensors, distributors, subcontractors or suppliers, including as to the arbitrability of any of the foregoing, and whether arising prior to or after your agreement to this clause 23, (collectively, "Dispute(s)") will be governed by the procedure outlined below. You further agree that any arbitration pursuant to this clause 23 shall not proceed as a class, group or representative action.

Mandatory Informal Dispute Resolution

23.3. We want to address any concerns or Disputes you may have without the need for a formal legal dispute. Before filing any arbitration demand or other claim of any kind against Luckyzino or any of its affiliates, subsidiaries, ultimate parent and parent companies, partners, officers, directors, employees, contractors, shareholders, agents, licensors, subcontractors or suppliers, you agree to try to resolve the Dispute informally by submitting a Notice of Dispute as set forth in the clause 23.4 as a condition precedent to initiating arbitration or any formal proceeding over a Dispute.

Notice of Dispute

23.4. If you or Luckyzino intend to initiate an arbitration or other claim of any kind, you or Luckyzino must first send a fully completed notice of the Dispute (the “Notice”) to the other party. The Notice sent by you must include (i) your username or user ID and email address associated with your Customer Account; (ii) your first and last name, as registered on your Customer Account; (iii) your residence address; (iv) your telephone number (home and/or mobile); (v) a detailed explanation of the complaint/claim and legal basis for the claim; (vi) any specific dates and times associated with the complaint/claim (if applicable); (vii) the nature, amount, and basis of the relief sought with a detailed calculation of it. The Notice must be personally signed by you (if you are sending the Notice) even if you are represented by counsel. Your Notice shall be sent by email to legal@luckyzino.com. Luckyzino’s Notice shall be sent to the email address it has on file for you.

Once the Notice is received by the other party, you and Luckyzino agree to participate and negotiate (personally and, if you and Luckyzino are represented, with counsel) in good faith about the Dispute for sixty (60) days. This personal participation may include a telephone settlement conference between you and Luckyzino if it is requested by the party that receives the Notice.

If the Dispute is not resolved within sixty (60) days after receipt of the Notice (or a longer period agreed to by the parties), you or Luckyzino may initiate an arbitration in accordance with this clause 23 (Dispute Resolution and Agreement to Arbitrate on an Individual Basis).

Neither party may initiate an arbitration or other claim of any kind unless that party has fully complied with these clauses 23.3 and 23.4. If either party violates these clauses 23.3 and 23.4, a court of competent jurisdiction has the authority to enjoin the prosecution of the arbitration, and, unless prohibited by law, the AAA shall neither accept nor administer such arbitration nor assess arbitration fees in connection with such arbitration. A party may elect to raise, and seek monetary relief in connection with, non-compliance with these clauses 23.3 and 23.4 in arbitration.

Any relevant limitations period or other deadlines will be tolled during the sixty (60) day mandatory Informal Dispute Resolution procedure unless that period is extended by agreement of the parties.

We Both Agree to Arbitrate

23.5. By agreeing to these Terms and Conditions, you and Luckyzino each and both agree to resolve any Disputes – including any Dispute concerning the enforceability, validity, scope or severability of this agreement to arbitrate – through final and binding arbitration administered by the American Arbitration Association (“AAA”), the rules of which are deemed to be incorporated by reference into this clause. In agreeing to this binding commitment to arbitrate your Disputes, you agree that you waive any right to proceed in a court of law or to have your claims heard by a jury.

A party seeking to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The Demand for Arbitration must be personally signed by the party initiating arbitration (and their counsel if they are represented). By signing the Demand for Arbitration, a party (and their counsel if they are represented) certifies that they have complied with the Mandatory Informal Dispute Resolution procedure.

The arbitration shall: (1) be conducted by a single, neutral arbitrator in the English language; (2) be held virtually and not in person for all proceedings related to the arbitration, except by mutual agreement of all parties; and (3) be limited to one deposition per party, except by mutual agreement of all parties. Furthermore, in cases where neither party’s claim(s) or counterclaim(s) exceed $25,000, both parties agree to waive an arbitration hearing and resolve the dispute solely through submissions of documents to the arbitrator. No award or procedural order made in the arbitration shall be published. The AAA rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at adr.org, or you may call the AAA at 1-800-778-7879. All arbitration fees shall be determined by the AAA Rules.

Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. All documents and information disclosed in the course of the arbitration shall be kept strictly confidential by the recipient and shall not be used by the recipient for any purpose other than for purposes of the arbitration or the enforcement of the arbitrator’s decision and award and shall not be disclosed except in confidence to persons who have a need to know for such purposes or as required by applicable law.

The arbitrator's decision shall be final and binding and may be enforced by judgment in any court of competent jurisdiction.

Both you and Luckyzino agree not to make any argument that the AAA is an inconvenient forum or otherwise incompetent or without authority or jurisdiction to hear any Dispute, and expressly waive any and all such arguments.

Arbitration to Proceed Individually

23.6. You and Luckyzino agree that an arbitration or any other proceeding to resolve a Dispute shall proceed in an individual capacity only, and neither you nor Luckyzino may bring a Dispute as a Collective Action. Unless both you and Luckyzino agree, no arbitrator or judge may consolidate more than one person’s claims or engage in any Collective Action.

23.7. Without limiting the generality of clause 23.6 or the term Collective Action, and as an example only, a claim to resolve a Dispute against Luckyzino will be deemed a Collective Action if:

i. claims are filed or pursued concurrently by or on behalf of two or more persons; and

ii. counsel for the two or more persons is the same, or share fees, or coordinate in any way.

For the purposes of this clause, the term ‘concurrently’ means that the claims are pending (filed but not resolved) at the same time.

Waiver of Collective Action

23.8. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR LUCKYZINO WILL BE ENTITLED TO PARTICIPATE IN ANY COLLECTIVE ACTION (AS DEFINED ABOVE), OR OTHERWISE CONSOLIDATE, JOIN, PARTICIPATE, REPRESENT OR COORDINATE DISPUTES (AS DEFINED ABOVE) WITH OR INVOLVING OTHER INDIVIDUALS OR ENTITIES, INCLUDING AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY OR OTHERWISE TO SEEK TO RECOVER LOSSES OR DAMAGES (WHETHER FOR YOURSELF OR OTHERS) INCURRED BY A THIRD PARTY. IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ALL SUCH RIGHTS ARE EXPRESSLY AND UNCONDITIONALLY WAIVED. THE PARTIES FURTHER AGREE THAT THE AAA RULES REFERENCED ABOVE SHALL EXCLUDE ANY RULES OR PROCEDURES GOVERNING OR PERMITTING COLLECTIVE ACTIONS (AS DEFINED ABOVE) OF ANY KIND.

23.9. BY AGREEING TO THESE TERMS, YOU ACKNOWLEDGE THAT YOU AND LUCKYZINO EACH WAIVE THE RIGHT TO: (1) A JURY TRIAL; AND (2) PARTICIPATE IN A CLASS ACTION. IF A COURT DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY OF THIS PARAGRAPH’S LIMITATIONS AS TO A PARTICULAR CLAIM FOR RELIEF, THEN THAT CLAIM (AND ONLY THAT CLAIM) MUST BE SEVERED FROM THE ARBITRATION AND MAY BE BROUGHT IN COURT.

23.10. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS AND CONDITIONS, IN THE EVENT ALL OR ANY PORTION OF THIS CLAUSE 23 IS FOUND TO BE INVALID OR LESS THAN FULLY ENFORCEABLE, THEN THE ENTIRETY OF CLAUSE 23 (EXCEPT THIS SENTENCE) MAY, UPON LUCKYZINO’S SOLE AND EXCLUSIVE ELECTION, BE DEEMED VOID AND AS HAVING NO EFFECT, SUBJECT TO LUCKYZINO’S RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF SUCH CLAUSE.

Third-Party Beneficiaries

23.11. You further agree and intend that the binding arbitration agreement and class action waiver set forth in this clause 23 and the Terms and Conditions are entered into for the express benefit of your spouse, heirs, children and next-of-kin and shall bind same to the extent of any claims arising from your use of the Platform or Games which is brought by them or by any person for the use or benefit of your spouse, heirs, children and next-of-kin. Luckyzino agrees also that the binding arbitration agreement and class action waiver is intended to benefit and shall bind any successor-in-interest or assignee of Luckyzino.

Intellectual Property

23.12. Notwithstanding the requirement to arbitrate in this clause 23, you and Luckyzino are NOT required to arbitrate any claims for the alleged unlawful use of copyrights, trademarks, trade names, trade dress, logos, trade secrets, or patents, and the parties agree that in the event of infringement of copyrights, trademarks, trade names, trade dress, logos, trade secrets, or patents of a party, they shall also be entitled to seek injunctive relief from a court of competent jurisdiction, and the parties shall not be able to hold out a user’s access to the Platform as a basis to enforce this arbitration agreement as to such claims.

Survival of Obligations

23.13. THIS CLAUSE 23 (DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS) SURVIVES THE TERMINATION OF THESE TERMS AND CONDITIONS FOR ANY REASON.

24. OTHER

Entire Agreement

24.1. These Terms and Conditions constitute the entire agreement between you and us with respect to your Participation and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your Participation.

Amendments

24.2. We reserve the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately. If you do not agree to the amended Terms and Conditions, you must stop using the Platform.

Tax

24.3. You are solely responsible for any taxes applicable from your Participation.

Force Majeure

24.4. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that are caused by events outside of our reasonable control.

No agency

24.5. Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

Severability

24.6. If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable will be amended in a manner consistent with the applicable law to reflect, as closely as possible, Luckyzino’s original intent.

Explanation of Terms and Conditions

24.7. We consider these Terms and Conditions to be open and fair. If you need any explanation regarding these Terms and Conditions or any other part of our Platform contact Customer Support.

24.8. The Terms and Conditions prevail over any communication via email or chat.

24.9. All correspondence between you and us may be recorded.

Assignment

24.10. These Terms and Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you, and in such case the Terms and Conditions shall apply to and bind any successor-in-interest or assignee of ours.

Business Transfers

24.11. In the event of a change of control, merger, acquisition, or sale of assets, your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or via our Platform explaining your options with regard to the transfer of your Customer Account.

Waiver

24.12. Our failure to assert breach or a violation of these Terms and Conditions or otherwise failure to exercise any rights under these Terms and Conditions shall not constitute or be deemed a waiver or forfeiture of such rights or a waiver or forfeiture of such rights in the future.

Survival of Obligations

24.13. CLAUSES 14, 19, 21, 23, 24 and 25 SHALL BE DEEMED TO SURVIVE THE TERMINATION OF THESE TERMS AND CONDITIONS OR YOUR ACCOUNT FOR ANY REASON.

Inconsistency

24.14. Subject to clause 7.2 and absent an express statement to the contrary, in the event of any conflict or inconsistency between any provision of these Terms and Conditions and a provision of the Responsible Social Gameplay Policy or Sweepstakes Rules, these Terms and Conditions shall control solely to the extent necessary to resolve the conflict or inconsistency.

25. APPLICABLE LAW AND JURISDICTION

25.1. These Terms and Conditions, your use of the Platform and our entire relationship will be governed, and interpreted in accordance with the laws of the State of Delaware in the United States, without regard for its choice of conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded.

25.2. Subject to clause 23, the parties agree that any Dispute (as defined in clause 23) will be submitted exclusively to the courts in the State of Delaware, and you and we consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, the parties agree that either party may move to compel arbitration or to enforce an arbitral award issued hereunder before any court of competent jurisdiction.